Enterprise Rent-A-Car

Deb

5 out of 5 stars★★★★★

Amazing service! Aaron and James made the process so easy. I Had a bit of trouble with my rental car the first day and needed to trade it for a different car. James immediately began the process and had a car ready much sooner the next day than I expected. Not only that, James was kind, friendly and professional. He made sure I felt safe in the new rental. James made it easy! Thank you for such a great experience. I will definitely be renting from this location again and highly recommend that others do the same.

Clayton Ibarra

5 out of 5 stars★★★★★

Both Aaron and Dan Washington are very knowledgeable, kind, polite and honest. You guys make this shop the best on Florida. I would not only recommend your shop but definitely would go back when im in need of rental. Thanks for a great experience 👍

Sharon Alamalhodaei

3 out of 5 stars★★★☆☆

I wanted to give 2 stars but didn’t want to be mean. I like to believe the best in people and that even when you don’t get the best customer service, the employees may be doing the best they can at that time. However, sending out dirty cars inside and out doesn’t project pride in their work nor represent Enterprise well. Should I expect a smile, eye contact or pleasantries when I go into a retail place? I do expect that, but did not get that here. I rented a car at the New Smyrna Beach Enterprise rental car location. The windows on my rental car were dirty on the inside and out. So much so, that I had trouble seeing through the windshield, side view mirrors and side windows especially In the bright sunlight. See pics. The customer waiting area has a black rug covered in what appears to be dog hair - a LOT of dog , and doesn’t look like it’s been vacuumed in a long time. I felt “ew”. Not an appealing place to wait. Staff was not friendly. There were only two people working plus a gentleman who had appeared was driving cars to airports and collision centers, etc. They seem to be short-staffed and maybe burned out. When you’re chronically short staffed, you do you get burned out. I rented a Cadillac since that’s what I normally drive I am handicapped. I was told I would get a Cadillac, but they did not have one available so I got a Mustang convertible, which was beautiful but dirty. They said they should have an Cadillac in that evening and I could come and exchange cars The following day and told me to come in between 11 AM and 12 PM. Because I have a paralyzed left wrist, hand and fingers, I couldn’t even reach the seatbelt to put it on. I was at a collision center and, of course, the Enterprise guy was gone by the time I realized this. The following day, I came in at noon and waited 45 min for the car (also not a Cadillac). They need Customer Service training, and someone to clean the office and detail the cars better. All of this may be short-staffed and/or burnt-out.

robert spizzolini

5 out of 5 stars★★★★★

Well Anyway, I reserved a rent a car, suv-- 10 days before my trip, When I showed up on 7-31-26 @ 8:00 am there wasn't a rental available, Having an appointment in Jacksonville That morning I didn't know what to do.. I told The Branch Manager my situation, Her Name Is Briana Paysinger, very very nice person She went On the computer And asked how long I would need the rental for... I told her by 3:00 pm I should be back, She hooked me up with a passenger van, Which was fine with me, I couldn't miss this appointment... I mean she went Above And Beyond To help me out, As long as she is at Enterprise, I will alway use that location. I thought customer service was dead, But not with Briana In Charge..... Thank You Very Very Much Bri. You saved the day...... Robert A Spizzolini Satisfied Customer......

Michele Meyers

5 out of 5 stars★★★★★

Branch Manager, Briana Paysinger, runs this office efficiently while maintaining an exceptionally high level of customer service. Team members, assistant manager James, and customer rep Kayla, also add to the feeling that they not only care about the customers but also about each other, making renting a car a welcoming, positive experience. The business I work for rents from this location on a regular basis, so I am there often. I always feel as if I am being welcomed home. Great team, convenient location.